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Prof Goodman,

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                          below is the requirement and is based on our private chat agreement.

 

1st DUE 3 FEBRUARY 2015

Imagine a customer service call center has recently hired you, as an HR advisor, to make recommendations to their organizational development and training program. The call center’s profit margin has been low and many employees quit after 1 year. The employee who has worked longest has only been there for 2 years, and he is looking at other job markets. You observe employees in their activities and notice that many do not see a future at the call center. Many new hires complain about the lack of a training class. The only training involves them observing another employee for 3 days; afterwards, they are expected to begin working with customers on their own and to be familiar with the database. Customers also complain that representatives are rude, impatient, and confused when answering questions.

Create a detailed report, in no more than 1,050 words (Plus or Minus 10%), of what your recommendations would be for the call center. In your report, include the following points:

  • Components of your job analysis and design
  • Techniques in developing your training programs
  • Importance and differences in using mentoring and executive coaching
  • An effective approach to organizational development based on the situation
  • Different approaches to career development

References – You must include at least one reference from beyond the course textbooks.

Format your paper and citations consistent with APA guidelines. It is very important to stay within the word count guidelines.

 

2nd Due  10 FEBRUARY 2015

Assume you are an HR director for a manufacturing company. Your responsibilities address all elements of employee well-being, which include compliance with the Occupational Safety and Health Administration and include employee benefits and relations.

Identify the problem in each of these scenarios. Detail different strategies on how you would approach each scenario, decide on an approach, and describe how that approach would be most effective.

  • An employee of 25 years received cancer treatment and was hospitalized for 2 months. He or she is now asking for additional money to help pay medical bills.
  • Accidents have been occurring in a department of 10 employees under a new supervisor. With the change in management, employees who worked for the company for more than 4 years complain that the new supervisor frequently micromanages, whereas the supervisor complains that the employees do not respect him because he is new and younger than his subordinates. Aside from the accidents, the supervisor thinks the team performance is below average.
  • A recently hired female employee was late more than eight times during her employment and was terminated because of the tardiness. The employee came back with a union representative asking to be rehired. She claims that some male employees and another female employee have been late many times. None of these employees have been terminated. The other female employee has not been fired because she is the manager’s wife.
  • A high-performing employee just had a baby and returned to work 3 weeks later. Since then, her performance has been low, but it is assumed she would be back to normal after a couple months. After 6 months, her performance level is below average, and her appearance has been messy. When coworkers talk to her, they say her attitude is depressing and she does not want to engage in conversations.
  • Be sure to specifically identify the BEST solution or alternative in each scenario.

Write your approach to the scenarios in no more than 1,400 words (Plus or Minus 10%). It is very important to stay within the word count guidelines.

References – You must include at least one reference from beyond the course textbooks.

Format your paper consistent with APA guidelines.

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