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You are working as a manager in a local hospital. You received some patient satisfaction survey data, and you were asked to review the data and consider the impact on consumer relations.
Review the Patient Satisfaction Survey.
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Order Paper NowAnswer the prompts provided based on the Patient Satisfaction Survey Data.
Cite at least 1 peer-reviewed, scholarly, or similar reference.
This is the survey
Effective Consumer Relations
You are working as a manager in a local hospital. You received some patient satisfaction survey data, and you were asked to review the data and consider the impact on consumer relations.
Review the Patient Satisfaction Survey below:
Hospital Patient Satisfaction Survey
|
Patient Satisfaction Indicator |
Current Performance |
Goal |
|
Hospital cleanliness |
8.2 |
> = 9.2 |
|
Overall patient satisfaction with doctors |
7.6 |
> = 9.2 |
|
Average patient wait time |
13 minutes |
< = 15 minutes |
|
Overall patient satisfaction with hospital |
9.7 |
> = 9.2 |
Complete the following prompts based on the chart provided above.
Patient Satisfaction Strength
- Identify a patient satisfaction indicator that could be considered a strength for the hospital based on its current performance and the hospital’s goal.
- Identify a strategy the hospital could use so that this indicator remains a strength in patient satisfaction.
- Identify a patient satisfaction indicator that could be considered a weakness for the hospital based on its current performance and the hospital’s goal.
- Identify a strategy the hospital could use so that this indicator does not remain a weakness in patient satisfaction.
- Identify a patient satisfaction indicator that could be considered an opportunity for the hospital based on its current performance and the hospital’s goal.
- Identify a strategy the hospital could use so that this indicator could transform into a strength in patient satisfaction.
|
[Insert Response]
|
Patient Satisfaction Weakness
|
[Insert Response]
|
Patient Satisfaction Opportunity
|
[Insert Response]
|
Explain the importance of effective consumer relations in the health care industry.
- Consider the role data (e.g., surveys) plays in effective consumer relations.
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